Refund Policy

1. Free Trial Period

All paid subscriptions (Plus and Premium) include a 14-day free trial at no charge. No payment information is collected during the trial. If you decide not to subscribe, you will automatically return to the free tier. We send a reminder notification 2 days before the trial expires.

2. EU/EEA/UK Consumers — Statutory Right of Withdrawal

If you are a consumer in the European Union, European Economic Area, or the United Kingdom, you have a statutory 14-day right of withdrawal under Directive 2011/83/EU (Consumer Rights Directive) and equivalent UK legislation. This right begins from the date of purchase (or the date you first subscribe after a free trial).

• You may exercise this right without providing any reason
• To withdraw, send a clear, unambiguous statement (e.g., email, letter) to billing@couplecal.com or use the model withdrawal form provided below
• Upon valid withdrawal, we will reimburse all payments received from you within 14 calendar days using the same payment method you used for the initial purchase
• If you have used the Service during the withdrawal period, we may deduct a proportionate amount corresponding to the services provided up to the point of withdrawal, but only if you expressly consented to the performance beginning before the withdrawal period expired

Model Withdrawal Form (EU/EEA/UK)

To: CoupleCal Inc., 548 Market Street, Suite 300, San Francisco, CA 94104 — billing@couplecal.com

I hereby give notice that I withdraw from the contract for the provision of the following service: CoupleCal [Plus/Premium] subscription, ordered on [date] / received on [date]. Name of consumer: [your name]. Address: [your address]. Date: [date]. Signature (only if sent by post): [signature].

3. Australian Consumers — Australian Consumer Law

If you are a consumer in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services repaired or resupplied if the services fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy limits or excludes any consumer guarantee under the ACL.

4. General Refund Policy (All Users)

In addition to any statutory rights described above, we offer the following voluntary refund protections to all users worldwide:

4.1 First 30 Days — Full Refund Guarantee

If you subscribe to a paid plan and are not satisfied for any reason, you may request a full refund within 30 calendar days of your first payment. This applies to both monthly and annual subscriptions. No questions asked, no conditions.

4.2 Annual Subscriptions — Pro-Rated Refunds

For annual subscriptions, if you request a refund after the initial 30-day window but within 90 calendar days of payment, we will issue a pro-rated refund for the unused portion of your subscription period, calculated on a daily basis.

4.3 Monthly Subscriptions

For monthly subscriptions, refund requests made after the 30-day window but within the current billing cycle will be evaluated on a case-by-case basis. We will always consider the circumstances and aim to be fair.

4.4 Renewal Charges

If your subscription auto-renews and you did not intend to continue, contact us within 14 calendar days of the renewal charge. We will issue a full refund for that renewal period, provided you have not materially used the Service during the new period.

4.5 Service Outages and Defects

If the Service experiences a material outage or defect lasting more than 72 consecutive hours that substantially prevents you from using paid features, you are entitled to a pro-rated credit or refund for the affected period, regardless of when the issue occurred.

5. Non-Refundable Situations

Subject to your mandatory statutory rights (which always take precedence), refunds will generally not be issued in the following cases:

• Requests made more than 90 days after payment for annual subscriptions (outside the EU/EEA/UK statutory period)
• Requests made after the current billing cycle has ended for monthly subscriptions
• Accounts terminated by us for material violation of our Terms and Conditions
• Subscriptions purchased with promotional, gift, or non-refundable credits
• Where the refund request is determined to be abusive (e.g., repeated sign-ups and cancellations to exploit refund policies)

6. How to Request a Refund

You may request a refund through any of the following methods:

• Email: Send your request to billing@couplecal.com with your account email address, subscription type, and reason for the request
• In-App: Navigate to Settings → Subscription → Request Refund
• Contact Form: Visit our Contact Us page and select "Billing & Payments" as the subject
• Phone: Call +1 (415) 555-0142 (Monday through Friday, 9:00 AM to 6:00 PM PST)
• Post: Write to CoupleCal Inc., Attn: Billing Department, 548 Market Street, Suite 300, San Francisco, CA 94104, United States

Please include sufficient information for us to verify your identity and locate your subscription. We may ask you to verify account ownership before processing.

7. Processing Time

• Acknowledgment: We will acknowledge your refund request within 2 business days
• Decision: Refund requests are typically reviewed and decided within 5 business days
• Payment: Once approved, refunds are processed to your original payment method within 5–10 business days
• Bank Processing: Please allow an additional 3–5 business days for the refund to appear in your account, depending on your financial institution
• EU/EEA statutory withdrawals: Refunds are processed within 14 calendar days of receiving your withdrawal notice, as required by law

8. App Store and Google Play Purchases

If you subscribed through the Apple App Store or Google Play Store, the respective platform handles billing and refund processing. We cannot directly issue refunds for purchases made through these stores. Please contact:

• Apple: Apple Support — Request a Refund
• Google: Google Play — Request a Refund

Your statutory rights (including the EU right of withdrawal) apply regardless of the purchase channel. If the app store does not process your legally entitled refund, contact us directly and we will facilitate resolution.

9. Currency and Exchange Rates

Refunds are issued in the currency of the original payment. Any exchange rate differences between the time of purchase and refund are the responsibility of the user's financial institution. We are not liable for exchange rate fluctuations.

10. Contact Us

For any questions regarding our refund policy, please contact:

• Email: billing@couplecal.com
• Phone: +1 (415) 555-0142 (Monday through Friday, 9:00 AM to 6:00 PM PST)
• Postal Address: CoupleCal Inc., Attn: Billing Department, 548 Market Street, Suite 300, San Francisco, CA 94104, United States